Full refunds will be given on all goods if the goods are returned in original condition with all original swing tags intact and attached. The goods must be returned within 7 days of the date of receipt by yourself. We fully comply with the Consumer Protection (Distance Selling) Regulations 2000 set up to protect you the consumer when making on-line purchases.
Goods returned after this date can be exchanged or credited up to 28 days from receipt of the goods. If you choose the Credit option we will keep your details on record and issue you with a unique credit reference which should be quoted when you next order from us. Send the credit reference to us via e-mail when you place your next order on-line.
Goods Returned for exchange of a different size or colour etc will be subject to postage charges for us to re-deliver them to you a second time. This will be at a flat rate of £5.95. If goods are being returned for exchange through no fault of your own (we have sent a wrong size etc.) then no postal fees shall apply.
Our returns address is:
The Old Mill
Making A Purchase By submitting your order, you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying those goods (including passing your personal details onto couriers and other subcontractors). Personal details can be removed from our system by written request.
Free UK shipping, only applys to UK mainland, not Scottish highlands or Channel islands/Isle of White.
Our couriers will not leave a parcel without obtaining a signature, If there is no one at the dilivery address,You will be isued with a delivery attempt card, and another delivery attempt will be made at a later time.
Slight delays occasionally occur when ordering popular products. We are not responsible for any consequential losses you may suffer if we do not deliver on time for whatever reason.