"The Company" refers to:
Registered Name: Skee-tex Limited
Registered Office: The Old Mill, Battlesbridge, Essex. SS11 8TR
Registered in England & Wales
Registered No: 00512896
Full refunds will be given on all goods if the goods are returned in original condition with all original swing tags intact and attached. The goods must be returned within 7 days of the date of receipt by yourself. We fully comply with the Consumer Protection (Distance Selling) Regulations 2000 set up to protect you the consumer when making on-line purchases.
Goods returned after this date can be exchanged or credited up to 28 days from receipt of the goods. If you choose the Credit option we will keep your details on record and issue you with a unique credit reference which should be quoted when you next order from us. Send the credit reference to us via e-mail when you place your next order on-line.
Goods Returned for exchange of a different size or colour etc will be subject to postage charges for us to re-deliver them to you a second time. This will be at a flat rate of £5.95. If goods are being returned for exchange through no fault of your own (we have sent a wrong size etc.) then no postal fees shall apply.
Our returns address is:
The Old Mill
Making A Purchase By submitting your order, you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying those goods (including passing your personal details onto couriers and other subcontractors). Personal details can be removed from our system by written request.
Our Website's inventory, unless stated, is based on in stock items at all times. In the event that the item you have ordered is out of stock you will be informed and your card will be refunded immediately or we will pre-allocate an item from the next delivery as long as this falls within our promised delivery schedule. In the event that we can supply the item but not within our specified time scales we will inform you and allow you to choose whether or not the delay is acceptable. No property or title of the goods shall pass from Skee-tex Ltd to the customer until payment has been received in full.
When you order a pair of skis and request that your bindings be fitted to your boots prior to delivery by providing us with the relevant details we advise that you have the bindings double checked to your exact boots by a trained technician.
We recomend that if you buy boots from us through the web site, that you have a qualified boot fitter fit them, as we cannot guarantee the fit of the boots without us fitting them in our shop.
Our couriers will not leave a parcel without obtaining a signature, If there is no one at the dilivery address,You will be isued with a delivery attempt card, and another delivery attempt will be made at a later time.
Slight delays occasionally occur when ordering popular products. We are not responsible for any consequential losses you may suffer if we do not deliver on time for whatever reason.
Tax Charges For orders made from the UK, 20% VAT is inclusive.
Credit Card Security. In order to protect ourselves and our customers from the growing problem of credit card fraud we have installed software that processes your details to analyze fraud risk. This acts as an advisory measure only to us on the risk of the transaction being fraudulant and in nearly all cases the result comes back as "no risk". If the risk comes back as higher than this we may contact you to verify details and we may also send a letter to your billing address asking you to contact us regarding the order. We do apologise if this slows down your delivery but we feel most customers will understand us looking after their card security
No credit card numbers ever reach us through our website. Our payment gateway is provided by WORLDPAY utilising the most up to date security features available to any website. To refund payments we simply request that WORLDPAY reverse the original transaction.
Hardware products are covered by their respective manufacturer's warranties. Warranty details and length are included with the product but will be a minimum of 12 months.
If you need to reach us, please email us on firstname.lastname@example.org, alternatively, you can call us on 01268 768282.